Claims guide responses
Airmic's seven insurer partners were invited to prepare detailed responses to the association’s claims best practice guide – and the reaction of members who have downloaded the available responses is that they have addressed the challenges set out in the document.
Six of the seven insurer partners responded and a response from the seventh is awaited. Additionally, FM Global has prepared a detailed response and this is also available to Airmic members.
The number of members downloading the responses is expected to rise dramatically, with a large number of organisations having renewals in the last quarter of the year. The insurers that have posted their responses so far are Allianz, AXA, Chartis, RSA, XL and Zurich.
The Airmic guide identifies eight components that determine the quality of a claims service, and the factors that help to demonstrate that they come up to standard. The components are: Culture and Philosophy; Communications; People; Infrastructure; Claims Procedures; Data Management; Operations; Monitoring and Review.
Chief executive John Hurrell said the association was delighted by the care that had gone into the responses received to date. “This has been much more than just a token effort. Our partners have taken a lot of trouble to address the specific criteria for excellence and to show the extent to which they meet those criteria.”
AIRMIC does not attempt to check the accuracy of the responses but relies instead on members