Aviva

We have great foundations: - a strong balance sheet, an excellent brand and quality businesses. We are simply focused on delivering for our customers while disrupting the way our industry works.

Putting our customers first and caring passionately about their needs, striving to challenge the status quo and putting things right; this will ensure that Aviva will be there for our customers and for our communities today, tomorrow and for many years to come. 

For further information about Aviva (including financial performance) please click here.

Global Corporate & Specialty (GCS)

At Aviva we pride ourselves in the breadth of insurance and risk management solutions that we can offer, whilst at the same time remaining agile and flexible to meet a wide range of personal, commercial and corporate insurance needs.

Our Global Corporate & Specialty (GCS) division is focussed on building the right solutions for large corporate clients and their brokers, working together to provide a tailor-made package that meets their requirements in the UK and across the globe.

Our true customer composite model means that we have the almost unique capability of being able to meet all our customer’s insurance and investment needs, offering a tailored combination of products and solutions to serve them more efficiently.

This, combined with a highly experienced centralised underwriting team and dedicated client relationship managers with expertise across so many geographical and industry segments, makes our offering truly all-encompassing.

By putting our clients at the heart of what we do, we offer an exceptional service that is supported by industry specialists, risk management, dedicated UK claims handling and support. More information can be found below.

Aviva Risk Management Solutions (ARMS)

ARMS is an integral part of our Global Corporate & Specialty proposition and our team is the largest of its kind in the UK; providing services globally using our field engineering network. We employ over 100 risk consultants including specialists in Property, Business Interruption, Protection Systems, Liability, Motor and Construction.

From outset we select a risk engineer who has relevant experience and knowledge of our clients sector to act as a dedicated point of contact. Their role is to work with our clients to understand their current risk management approach and complement this; we will then agree the right approach and identify any areas in which we can assist our clients risk management programme.

We know from experience that companies who manage risks well increase their chances of success in the market so, where appropriate, we will also provide additional industry best practice guidance and the benefit of our wider industry claims experience knowledge to better protect our clients’ people and assets.

For further information on what services ARMS can offer, please click here.

Tailored Claims Service

Our dedicated, tailor made claims service is built around our clients and their requirements. Whether this is through one of our Centres of Excellence or through a specified Claims Service Manager, our teams are on hand to ensure we can react to any issues our clients face. In addition, we can provide beneficial management information to spot trends in claims patterns and assist in developing a proactive prevention programme.

Client Relationship Management

Our client relationship management team exists to deliver a deep understanding of every client’s business and supports the delivery of focussed solutions and service excellence. They bring together a whole account view of underwriting, claims and risk management, leading to long-term, trusted partnerships. 

*as at March 2019
** https://www.aviva.com/about-us/our-customers/