The pandemic goes endemic: Learning the lessons, boosting preparedness, building resilience

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In this report, based on a survey of 118 Airmic members conducted from 1 to 27 November 2021, Airmic and Control Risks revisit the issues surrounding pandemic crisis management for organisations that were last discussed in September 2020 in the guide New challenges, new lessons: Covid-19 pandemic and the future of crisis management.

People resilience remains paramount for organisations today, in view of the looping nature of the current pandemic. Organisations need to be more attuned to the emerging risks around them. Because of the growing interconnectivity of risks in the Covid age –with supply chain woes in the UK being a prime example – organisations need to make better use of horizon scanning tools and techniques.

But before building organisational resilience, organisations must first learn the lessons and boost preparedness. If the correct lessons are not captured and learnt, then organisations cannot prepare for the next wave of the pandemic or for other such crises. And if they are found wanting in preparedness, they will not find themselves becoming the kind of resilient organisation they need to be in this age of heightened uncertainty and volatility.